Frequently Asked Questions
- Why are you able to give the best prices?
- Are you a Mill?
- Is there a minimum order?
- I've been told that berber carpet is subject to yellowing. What's that all about?
- What is the best type of fiber for our new carpeting -- nylon, olefin, wool, polyester, or others? Every place I shop seems to suggest a different fiber . . . who's right?
- Is pad really necessary under our new carpet?
- Prompt Reliable Service
- Why was I charged sales tax on my purchase?
- How long will it take to process my order?
- Can I ship my order to a different address?
- How long will it take to receive my order?
- Can I have an order shipped to my P.O. Box?
- Will you figure our yardage needs if we give you the dimensions?
- How do I determine how much carpet I need?
- Can I cancel my order?
- I canceled my order but I haven't received a credit yet. How long do credits take?
- Explain the term trackless.
- What's better, loop pile or cut pile?
- How do I get candlewax out of my new berber carpet?
Our volume and low overhead allow us to sell at lower prices. In addition, we have had relationships with major mills for over 45 years. Our lower pricing is reflected by our long standing relationships with these mills.
No. We are a wholesale distributor of existing name brands and a seller of our own private label collection of carpet developed in cooperation with other mills.
No. You may buy as little or as much as you wish.
Some reports of that happening, particularly in the northern part of the US, but it's not widespread. Some berbers have a Ph factor that reacts with the pad causing a discoloration of the face yarns. Just ask your dealer for a guaranteed non-yellowing pad. It's not expensive and your potential problem is solved.
The right fiber for you depends on your lifestyle. Do you need carpet for use in a much lived-in house with kids and pets? Or is it for commercial use? Or a little-used plush mansion: We need to know if we are to help you select the right fiber. Then, we will be glad to give you fiber test results from years of study.
Yes, but we've found that no matter what grade of pad you use, the same performance seems to prevail. Without pad your carpet will pack down quickly (except Level Loop Commercial & Berber which wear better or as well without pad.) So, pad is important, but don't be sold the highest-price pad -- go to the midrange.
State tax is applied to an item only if you reside in the state of California and have no tax certificate registration number.
Usually your carpet will arrive within 7 to 10 working days. This is faster than most carpet retailers can deliver!
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
The standard shipping time for orders shipped via common carrier is 3-10 business days. UPS ground service for sample shipment is 3-5 working days, unless otherwise specified.
No. The vast majority of our merchandise is shipped via truck line or UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order.
We can provide you with a rough means of determining what you need from the measurements of your home. However, before you order you will need a carpet installer to provide you with exact measurements.
To determine the approximate amount of carpet you will need, multiply the length (feet) of the room by its width (feet), and divide that figure by 9 to obtain the square yardage. Add 10 percent to amount for room irregularities and pattern match. It is best to have your installer make final measurements to ensure that you purchase the correct amount.
Yes, you can, as long as the item has not been shipped or received by us. If the order has already been sent to us, there will be a restocking fee involved in returning it to the mill. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
There is no totally trackless carpet. However, today's technology has gone a long way towards reducing footprints due to a denser construction, combined with tightly twisted yarn to give a textured appearance which resists tracking. We refer to this as our textured line of carpet.
Historically, homeowners prefer our cut pile because it offers a softer, attractive appearence and feel. This is especially true in our textured saxony and velvet products. Our berber products have proven to be excellent in high-traffic areas, basements, family playrooms, and more and more as a whole house carpet.
Set your iron on synthetic setting...lay a towel over the wax spill...iron over the towel until the wax melts into the towel.. (careful not to overheat...you can melt the carpet pile)...if the stain or small amount of wax is left...clean with clorox ..if your carpet is 100% solution dyed yarns(ask your dealer)..if not use any carpet spot cleaner product.