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If your shipment is 100lb or less in most cases (some exceptions may apply) it will be shipped with FedEx or UPS. Your final order confirmation will include a scheduled date of delivery and a tracking number. If your shipment is over 100lb in most cases (some exceptions may apply) it will be shipped with a freight company. Your final order confirmation will include a name of the freight company your orders is being shipped with, a scheduled date of delivery and a tracking company (this option may not be available with all freight companies, in such cases you will be provided with additional information to track your shipment).

In such cases you should obtain the phone number and the name of the person calling you. Once you have done that, contact us immediately and we will handle such issues for you.

Residential Delivery. All residential deliveries are CURBSIDE. You must have someone at the delivery location to help unload your shipment. The drivers do not bring your shipment into your home. The delivery will be made to your doorsteps. However, you are responsible for offloading or placing the materials inside of your house. If you wish to have the carrier to offload the materials, you will need to make such request before completing the order or by calling us directly. Additional charges will apply for this service. In cases when you did not plan ahead and need to place a request for this service after the delivery date has been scheduled. You will need to contact the carrier directly.

You are responsible for inspecting freight for damages at the time of the delivery. Check the shrink-wrap on pallets to see if it is intact. If, you notice any rips or damages please make a note of it on the delivery receipt. This will ensure proper compensation to you by the Freight Company for mishandling the shipment. Verify the presence of all materials. Some smaller materials maybe packaged together within the bigger packages. Check your order confirmation that you have received the correct quantity of materials. If some materials are missing or the quantity is less than on your order confirmation, make a note on the delivery receipt to ensure proper compensation and correction of the order. Once you have completed the inspection of the delivery and verified that no materials damaged or missing, you may sign the receipt. Check the following when the shipment arrives: - Check the shrink-wrap for damages - Verify the presence of all materials - Check your order confirmation if the quantity of materials is correct - Sign the receipt

If you find that the shipment was damaged or improperly handled by the Freight Company, you will have to make the appropriate notes on the receipt at the time of the delivery. After, such notes have been made please notify Cal-Wood Flooring Supply immediate for compensation or otherwise resolving the issue. You will be required to fax the order confirmation and the delivery receipt with notes before the matter can be reviewed by our staff. If the damages are not noted at the time of the delivery, Cal-Wood Flooring Supply is not responsible for compensation and is unable to file a claim with the Freight Company. In such cases you will be responsible for filing a claim with the carrier.

If you find that some of the materials are missing from the shipment, please make appropriate notes on the delivery receipt and order confirmation and contact Cal-Wood Flooring Supply immediately to resolve the issue.

Please be aware that at the time of receiving your order you or any person signing for you must check for damages or missing items. Check your shipment for anything suspicious, such as rounded corners, dents or gouges. If no damages are noted on the receipt, Cal-Wood Flooring Supply cannot be held responsible for any damages or shortages that occur. In cases where there is no obvious damages on the outside of the packaging. If you accept the shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact the delivering company within 48 hours of delivery to report it. Cal-Wood Flooring Supply will not file any claims on your behalf after 7 days. Once the product is installed no claims of damages can be filed. Installation of the product is considered acceptance of product.

We value your business and are here to provide you with the best customer service. We have a 15 (Fifteen) days return policy. Our return policy allows you to return certain items. Below is the guideline for returns and a list of items that CANNOT BE RETURNED. NO RETURNS ON trims, moldings, glue, adhesives, underlayments, cleaners and accessories. NO RETURNS ON wood samples. NO RETURNS ON discontinued products, monthly specials or any other promotional items that are marked as non-refundable. ALL RETURNED PRODUCTS MUST BE in the original packaging and unopened; exception may apply, see damaged materials for more details. Leftover or excess materials CANNOT BE RETURNED. Open boxes CANNOT BE RETURNED. ALL MATERIALS RETURNED will be charged a 25% re-stocking fee and any cost incurred by Cal-Wood Flooring Supply for shipping the order to you. You will be responsible for arranging return shipping and any return fees that may occur. You have to obtain a cancellation number by calling our TOLL FREE NUMBER at (888) 92-FLOOR (888.923.5667). Any returns without the cancellation number will be refused.