Help
Frequently Asked Questions
- Do you do free in home estimates?
- Do you offer financing?
- Do you move furniture and rip out old flooring?
- Who moves the furniture?
- Will they move the piano?
- What if my doors no longer close?
- What about moldings?
- Will installers move my water heater?
- What about the bedrooms?
- What if the sub-flooring is damaged?
- Do I need to supply anything?
- Other installation tips?
Although most installers will remove furnishings from the
room, you should remove all breakable items-like vases, lamps, collectibles,
and dishes-before the installer arrives. You should detach wiring from TVs,
VCRs, stereos, and computers. You should also clear desktops, tabletops, and
bookshelves.
The complimentary
removal of furniture is often limited to those items that two men can easily
handle. Some retailers may charge an additional fee for large, cumbersome
items, including pianos, pool tables, aquariums, and oversized furniture. All
of these items may vary by retailer and you will need to verify this with them
before installation.
Some doors may need
trimming to accommodate the thickness of your new flooring. Doors that do not
open and close properly due to the new floor may be removed during
installation, and it will be up to you to have the doors cut and re-hung.
It may be necessary to remove moldings and reattach them
during installation. Because some moldings, particularly quarter round, are
fragile, breakage could occur. If it does, you will be responsible for
replacing them. Scratches or nicks to baseboards are also a possibility, and
you will be responsible for the touchups. Shaw's revolutionary soft carpet
backing, SoftBac, virtually eliminates damage to walls and baseboards during
installation.
Professional installers aren't typically skilled in plumbing
or electrical work. They will remove appliances from the room to install your
flooring under or around them, but they do not typically disconnect or
reconnect gas, water, or direct-wired appliances. Most installers also won't
disconnect computer systems.
All sheets, blankets, and spreads should be removed from
beds before the installers arrive. All items from the tops of dressers and from
closet floors should also be cleared.
All floor coverings
need to be installed over a structurally sound and properly installed subfloor.
Any wood that has been damaged by insects, water, or other factors should be
repaired prior to carpet installation.
Installers provide
the know-how, the equipment, and the muscle; you provide the power. Installers
will need to use your power for their electrical tools, and they will typically
use such areas as porches or patios to store equipment.
Either the night
before or the morning of your installation, vacuum the old carpet to minimize
the airborne dust and particles that removing it will cause.