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Frequently Asked Questions

  • What kind of subfloor do I need for tile installation?
  • What is the difference between solid and engineered hardwood?
  • Why does my new carpet appear to be shedding?
  • Are there going to be seams in my carpet or linoleum?
  • Why does my hardwood seam to have changed colour?
  • How should I maintain my hardwood or laminate floor?
  • How should I maintain my carpet?
  • What is stone sealer, and why do I need it?

If your subfloor is 5/8” thick, you will need another 5/8” layer of plywood over this, screwed down preferably. There is also a product call Ditra Matt we can install instead of plywood and this comes in 2 different thicknesses. The extra subfloor will prevent excess deflection in your floors, which could cause your grout or tiles to crack.

Solid wood floors are one solid piece throughout the entire board, usually ¾” thick. It is more susceptible to expansion and contraction due to changes in humidity. Solid wood is usually not installed below grade (i.e.: basements) or over underfloor heating. It is nailed, stapled, or glued down. Solid wood can be refinished several times. Engineered wood is made up of two or more layers. Usually the top and the bottom layer are comprised of the same wood, the wood that you want to see. The middle layer(s) are of a dimensionally stable wood such as birch or hickory, and each layer has the grain running a different direction. Engineered wood is more dimensionally stable with changes in humidity so is more suited for our climate. Engineered wood can also usually be installed below grade, and some of it can be installed over underfloor heating. Engineered wood can be refinished, and the number of times will vary with different products. Engineered is installed the same as solid wood; however it can also come in click-together format.  

Shedding or piling is very common for new carpeting, especially those made with staple carpet fibres (as opposed to bulk continuous filament, or BCF, fibres). When the yarn is sheared at the factory, pieces will fall into the pile of carpet which will become loose after installation. Most shedding will stop in a short time with regular vacuuming.
There can be, depending on the dimensions of the room. Carpet comes in rolls of 12 or 15 foot widths, and lino comes in rolls of 12 or 13 foot widths. If you are installing lino or carpet in a room wider than this, then yes, there will be seams required. All lino seams will be sealed to prevent moisture from entering them and making them curl. Carpet seams are also bonded together on the underside. In a short pile or patterned carpet, you may notice seams more than in a high pile or shag type carpet.
Wood is a natural product and is sensitive to light. Natural stained wood will be more susceptible than dark stains. Certain wood species are known to have a very pronounced colour change such as Tigerwood or Brazilian Cherry. Most of the changes will occur in the first 4 to 8 weeks; however it may continue to change for years. If you have areas covered up by rugs or furniture, these spot may remain unchanged compared with the rest of your floor.
Frequent sweeping or vacuuming with soft attachments will remove all loose debris. For more detailed cleaning use a cleaner designed for hardwood only. Do not wet mop your wood floors, as this will ruin them. If there are any wet spills, clean them up immediately to prevent damage.
Regular vacuuming with the beater bar set at the appropriate height is sufficient. Occasional professional cleaning is recommended about once yearly, depending on the amount of traffic. Spot treat stains with appropriate stain removers.
Sealer is a liquid protectant that is used on natural stone to protect it from staining, shalling, and absorbing excess liquids that may be on its surface. Upon installation, our installers will seal your natural stone three times. After that we recommend sealing higher traffic areas every six months, and low traffic or wall tile every year.

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