Help
Frequently Asked Questions
- How do I know how much flooring I need?
- What kind of carpet is best?
- I'm doing a bathroom and need help with the design, can you help me?
- How do I know exactly what my new floor will cost?
- Do you move furniture?
- When can I have my new floor installed?
- How long will it take to install my floor?
- How early do your installer's arrive?
- What do I do with all of the old flooring?
- What times do you do measurements?
- How does the financing work?
- What do I do if my new carpet gets a wrinkle in it?
All you need to do is get some general width and length measurements of the room(s) you are wanting new floors in, bring them in, and we'll estimate the amount of floor you need for you.
There is a wealth of different styles of carpet available to our customers. Just let us know your concerns whether it be staining, kid friendly, pet friendly, for heavy traffic, etc. and we can show you a variety of choices to fit your taste and your budget.
Absolutely, a great place to start is right here on our website. Just click on the "Design ideas" link and you'll be able to look at scenes of all kinds of rooms, designs, and flooring materials.
After you've made your flooring selections we will set an appointment with you to come to your home. We will then get exact measurements and figure your job.
You bet! And with any of our "turn key" products we won't charge you a penny to do it.
As soon as we've measured your floor and payment arragements have been made we'll discuss installation. It can be as soon as the next day or longer depending on installer schedule and material availability.
That all depends on the type of floor you've selected and the size of the area(s) we are covering. It can take a couple of hours for one room or several days for an entire home. We'll discuss this with you when we are scheduling the installation date.
We have the best crews available for your installation. Most of them get to the store between 8:30 and 9:00 in the morning, we go over you job, they load the material, and then head to your home.
You don't have to do anything. Not only will we remove your existing carpet and pad, but we will also haul it away for you.
Measurements are set up with you here in our showroom and are done Monday thru Friday between 9:00 and 4:00.
All you have to do is fill out a short, simple application. Applications are available in the store or here on our website (just click on the Citifinancial link). After approval we will discuss the plan that fits your needs - upto 18 months with no interest.
Easy. Just call us. We stand behind our installations 100%. Along with your new carpet came a guarantee for up to 10 years on the installation. At any time during this period we will come out free of charge and restretch your carpet. It's just another thing we do to say thanks.