Help
Frequently Asked Questions
- Is merchandise returnable?
- What type of payment is required to place an order?
- How long does it take to get myflooring installed once I've placed my order?
- Do I have to remove my furniture from the areas I am having flooring installed?
- Do I have to remove my existing flooring materials?
Merchandise can be returned with a 20% Restocking Fee within 15 days of the purchase date for store credit only. Some items, like stone or non stock items sometimes may not be returnable. Please ask your salesperson at the point of sale if you feel you may need to return something.
All orders for installation require a 50% deposit upon ordering. The balance is due upon installation. You may give the installer a check, cash, or call the store with a credit card.
Special orders for pick ups are required to be paid in full. Keep in mind, special orders paid by check take one week longer than those paid by cash or credit card.
When all is said and done, your order, from point of order to point of installation is roughly 2 weeks. Of course if you have a date you need your new flooring by, we will do everything possible to accommodate you.
No, our installation teams can move your larger furniture items for a nominal charge. That will be one of the questions your Floor Decor associate will ask you during your shopping process.
There are items we can not move which include pool tables, fish tanks, waterbeds, grandfather clocks, and antiques. I you have any other concerns of items you are not sure we can move, please ask your Floor Decor associate.
Yes, all existing flooring materials need to be removed the day prior to your installation. If you can not do this yourself our installation team can do this the day of the installation for a nominal charge.
